School secretaries are part of the heart of their school. They are often the first person parents and students meet. This first impression is crucial in creating a positive image for the school. School secretaries know their job description. They have a solid knowledge of their school's history and how it is run. School secretaries are skilled in delivering information in a positive and welcoming manner. School secretaries have an all-encompassing position that requires office experience, political savvy and a calm demeanor.
Make a Good First Impression
You are the person who people see first. Parents and students want to know that their needs and concerns will be heard. They want to be listened to, and want to know that their children will learn in a positive, caring environment. Answer their questions within the scope of your job description. If questions are out of your scope of responsibility, guide them to the right person to answer their questions. If you don't know who they need to speak to, it is your job to find out.
Dress for your position. You lead the way in terms of professionalism for your job. Wear clothing suitable for working with the public. Look around you and see how other long-term employees dress. This will give you an idea of what is acceptable for your school.
Know Your Job Description
Always remember who you work for. Knowing who you work for and how you accomplish this task is vital in maintaining your position with your school. School secretaries are the linchpin between their direct supervisor and faculty, staff, parents, and students. Perception is reality. Your position requires that you handle appointments, questions and concerns with confidentiality and confidence.
Know your job description. Read it over and keep it handy. Plan on going above and beyond your job description, as this will probably be an unwritten expectation. If you need training in a particular skill, acquire it as soon as possible.
Be careful of what you say, and how you say it. A cheerful, positive, yet authoritative attitude will show others that you are helpful and know your job.
Know Your School
The best way to know your school is to get involved. Determine what group or club has particular significance to your principal. The principal may already have an idea where you could volunteer your time or skill. Use this as a guide and start making a connection to the school. Become an invaluable member of your learning community.
Read About Your School's History
Borrow a yearbook from the school library. Read through it and take note of each position, from the principal to the custodians. Learn names as quickly as possible. Your job will be easier if you can make a connection between names, faces and job descriptions. Use your school calendar to make notations of clubs and special events.
Most schools have employees who have worked at your school for a long time. Ask them about the school's history and glean information that could help you know more about your principal's expectations.