Cleaning commercial properties takes more knowledge and equipment than simply knowing how to sling a mop and bucket. In many cases you must understand biohazards, infection control and how to clean computer rooms. Businesses, schools and healthcare facilities concerned with the health of their employees and customers require cleaners to be well-versed and experienced with environmentally safe practices and products. Many cleaning companies provide on-the-job training, and numerous training programs are available to help cleaning crews acquire new skills and knowledge.

Clean from Top to Bottom

Anyone can learn how to remove carpet stains and wash windows, but certifications in various cleaning practices assures clients that you and your crew know how to do the job correctly. Courses that are affiliated with organizations such as the Institute of Inspection Cleaning and Restoration and the Cleaning Management Institute provide students with professional certifications in areas such as textiles, flooring and ceramic tile. For example, you can earn a Wood Floor Maintenance certification or become a Journeyman Textile Cleaner.

Train for Diverse Environments

Training also prepares your crews to tackle every kind of environment. Healthcare facilities, for example, require cleaners to eliminate the sources of germs. Research organizations need cleaners who understand biohazards and how to remove hazardous waste from a building. Crew members who earn the Carpet Cleaning Technician Certification will know the best kinds of cleaners to use on the multitude of surfaces used in the marketplace. Meanwhile, a certified Commercial Carpet Maintenance Technician can provide repair services to clients.

Maintain Consistent Work Among Crews

Whether you provide extensive training in-house, bring in consultants or attend seminars and supplier workshops, your crews should be trained to deliver consistent cleaning throughout each client’s business. Clearly outlining the proper cleaning procedures, as well as which products are used on which surfaces, ensures clients receive the thorough cleaning they expect. Regulatory and industry standards are met when crews receive consistent regular training in industry standards such as how to deal with blood-borne pathogens and the many environmental and safety standards set by the Occupational Safety and Health Administration.

Tackle Every Opportunity

Employees are better motivated to provide exemplary service when you provide them with thorough training, according to the Cleaning Management Institute. For example, training your crews on the latest technology and techniques in areas such as water and fire damage restoration gives them the confidence to perform their duties the right way. Certifications in Applied Structural Drying, Odor Control Technician and Color Repair are other ways that prepare you to respond to unusual requests with confidence.

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About the Author

Linda Ray is an award-winning journalist with more than 20 years reporting experience. She's covered business for newspapers and magazines, including the "Greenville News," "Success Magazine" and "American City Business Journals." Ray holds a journalism degree and teaches writing, career development and an FDIC course called "Money Smart."